Refund policy

Last Updated: June 2026

At GlowRoll, your satisfaction is important to us. We are committed to delivering high-quality skincare and personal care products. If you're not completely satisfied with your purchase, we're here to help.

7-Day Money-Back Guarantee

We offer a 7-Day Money-Back Guarantee on eligible products. You may request a return within 7 days of receiving your order.

To be eligible for a return:

The product must be unused, unopened, and in its original condition.
It must be returned in its original packaging with all accessories and labels.
A valid order confirmation or proof of purchase is required.

How to Request a Return

To initiate a return, please contact our support team before sending the product back.

Email: officialglowroll@gmail.com
Phone: +91 7796327363, +91 8805580260

Our team will verify your request and provide return instructions. Returns sent without prior approval may not be accepted.

Return Shipping

GlowRoll will arrange and bear the return shipping cost if:

You received a damaged product.
You received a defective product.
You received the wrong item.

If you wish to return a product due to a change of mind, ordering the wrong product, or no longer needing the item, the return shipping cost will be borne by the customer.

Damaged, Defective or Incorrect Products

Please inspect your order immediately upon delivery.

If your order is damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photos or videos of the product and packaging.

After verification, we will arrange a replacement at no additional cost.

If a replacement is unavailable, a full refund will be processed.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

Opened or used skincare products.
Opened or used personal care products.
Products showing signs of use.
Products without original packaging.
Gift cards.
Clearance or final sale items.

However, if these products are received in a damaged, defective, or incorrect condition, they will remain eligible for replacement or refund after verification.

Replacements

Where possible, GlowRoll will provide a replacement instead of a refund.

If a replacement cannot be arranged due to stock availability or any other valid reason, a refund will be issued.

Refunds

Once we receive and inspect the returned product, we will notify you regarding the approval of your refund.

If approved:

Prepaid orders will be refunded to the original payment method.
Cash on Delivery (COD) orders will be refunded via Bank Transfer or UPI after collecting the necessary account details.

Refunds are generally processed within 5–10 business days after approval. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Order Cancellation

Orders can be cancelled only before they have been shipped.

Once an order has been dispatched, it cannot be cancelled. However, eligible products may still be returned according to this policy.

Cash on Delivery (COD) Orders

Customers who refuse to accept a Cash on Delivery order without a valid reason may become ineligible for Cash on Delivery on future orders.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

GlowRoll
Proprietor: Pranay Sukhadeo Chichghare

Registered Business Address:

293, First Street
GlowRoll
Naleshwar, Block 3
Mul, Chandrapur
Maharashtra – 441224
India