Shipping policy

Last Updated: June 2026

Thank you for shopping with GlowRoll. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy to understand how we process and deliver your orders.

Order Processing

  • Orders are processed within 1–2 business days after successful order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive your tracking details via email, SMS, or WhatsApp (where applicable).

Shipping Coverage

GlowRoll currently ships across India.

At this time, we do not offer international shipping.

Shipping Charges

We offer FREE Shipping on all orders across India.

There are no additional shipping charges unless explicitly mentioned during checkout.

Estimated Delivery Time

Estimated delivery time is 0–7 business days, depending on your delivery location.

While we strive to deliver every order within the estimated timeframe, delivery schedules may vary due to:

  • Remote delivery locations
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Courier operational delays
  • Other circumstances beyond our reasonable control

Delivery timelines are estimates and should not be considered guaranteed.

Order Tracking

Once your order has been dispatched, you will receive tracking information through your registered email address, mobile number, or WhatsApp (where available).

You can also contact our customer support team for assistance in tracking your shipment.

Delivery Attempts

Our courier partners may attempt delivery 2–3 times.

If delivery cannot be completed due to:

  • Incorrect or incomplete shipping address
  • Unreachable phone number
  • Customer unavailability
  • Refusal to accept delivery

the shipment may be returned to us.

If re-shipment is requested, additional shipping charges may apply.

Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible locations across India.

Customers are requested to be available at the time of delivery.

Repeated refusal of Cash on Delivery orders without a valid reason may result in the restriction or removal of Cash on Delivery as a payment option for future orders.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at the time of placing an order.

GlowRoll shall not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping details provided by the customer.

Damaged or Missing Shipments

If your order arrives damaged, incomplete, or you receive the wrong product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your Order Number
  • Photos or videos of the product
  • Photos of the outer packaging (if applicable)

Our team will investigate the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

Lost Shipments

If your order is confirmed as lost in transit by our courier partner, GlowRoll will arrange a replacement or issue a full refund, depending on product availability and after verification.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

GlowRoll

Proprietor: Pranay Sukhadeo Chichghare
Email: officialglowroll@gmail.com
Phone: +91 7796327363, +91 8805580260

Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)